Informing Everyone when Key Events Occur

It can be really frustrating to learn about key things hours or even days after they have occurred. Nowhere is this more true than in logistics, here are a few classic cases:

  • "The urgent consignment sat in the customers goods inwards bay, it was desperately needed by someone but the people who signed for the items did not know that!"
     
  • "The customer was really angry that it took us 5 days to inform him that the parcel he sent was damaged in transit"

The Answer - DeliveryPoD Automatic Email

DeliveryPoD allows both staff and customers to set up Email requests that trigger an Email to be sent when a particular event occurs. There are several steps to setting up an Email Request:

  1. Proof of Delivery EmailEnter the Email Addresses of the people you want to send the Email to and the people you wish to CC (carbon copy).
         Parcel Tracking Email
  2. Type in the text you want to appear in your Email and the title of the Email.
     
  3. Select whether this Email Request is for "ALL" Consignments or a "SINGLE" Consignment (in which case you are asked to enter the Consignment No)
     
  4. Decide which Events will cause your Email to be sent, here are the main options:
     
    • A Consignment has been Fully Delivered
       
    • An individual package has been Delivered
       
    • Delivery could not be made (e.g. Customer not in, Customer would not accept goods)
       
    • Damage has been reported
       
    • An Individual Delivery stage has been completed (e.g. Pickup, Arrival at Depot, Delivery etc)
       
    • Any Delivery stage is completed (you will send an Email on every stage completing)

Where a company that ships goods sets an Email request for "ALL" Consignments, it will in fact only apply to all of their Consignments.

Members of staff can set Emails that apply to EVERY Consignment, Individual Consignments or Consignments from a particular company.